Frequently Asked Questions

What should I do if maintenance issues aren't being fixed?

Contact your property manager and follow up with written requests if necessary to ensure timely repairs.

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Can my rent be increased unexpectedly?

Rent increases should follow the terms of your lease and local regulations. Always check your lease for details.

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How do I communicate with my property manager about concerns?

Email is best for formal communication. Keep a record of all requests and responses for reference.

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What if I feel unsafe in my rental property?

Report any security issues like broken locks or malfunctioning alarms to your property manager immediately.

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What if I find problems with the property after moving in?

Document any issues and notify your property manager right away for a resolution.

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How can I ensure I get my bond back?

Make sure to clean thoroughly and repair any damage before moving out. Keep records of the property's condition.

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Can I make changes to my rental property?

Always ask your property manager before making any alterations, including painting or installing fixtures.

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What can I do about noisy neighbours?

Report noise disturbances to your property manager if direct communication with neighbours doesn’t work.

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What if promised amenities aren't working?

Notify your property manager as soon as possible. Maintenance of amenities should be handled promptly.

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How do I renew my lease or move out?

Check your lease for specific renewal or move-out terms and notify your property manager well in advance.